Air New Zealand offers compassionate airfares to immediate family members living out of town and needing to travel to another centre to attend the funeral service. As this usually needs to be arranged only a few days prior to the funeral often the airfares are at the higher price. These airfares offer a reduction on full or higher priced fares, but does not apply to some of the lower priced fares that are below the compassionate airfare level.
After the service the family member applies for a refund supplying the necessary documentation. Air New Zealand require the need for prior approval before you send in the formal application. This means you have to phone the refunds team on 0800 733 6837 with your booking or ticket reference number.
The Air New Zealand refunds staff will then advise you if there is likely to be a partial refund to the airfare if it is below the compassionate fare level.
If you are entitled to a partial refund, you then need to fill in the form provided (by your funeral director from Air New Zealand) and fax or mail it to the refunds processing team at Air New Zealand. Overseas travel with Air New Zealand does not qualify for compasionate airfares.
We are able to assist you by sending letters to Air New Zealand verifying the funeral of your loved one.
Please call us
for any further information if required.